Returns & Replacements
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Our merchandise return policy is:
Returned products must be in the same condition as when the product was originally purchased/received. Returns will be refunded for the full price of the item excluding returns of items that were not as described/damaged. If the item is defective or damaged upon receipt the buyer must notify us within 14 days of the receipt and make return arrangements. Returns must be postmarked within 30 days of the day of receipt. All returns must be accompanied by a copy of the original packing slip and sent via a traceable source. Any returns that have obvious signs of use will be charged a 20% restocking fee.
Our textbooks return policy is:
Textbooks may be returned within 7 days of purchase or the first week of the semester for which they were purchased. All refunds must be accompanied by original receipt. If shrink wrapped, book and wrapping must be intact. All supplements (cd's, access codes, etc.) need to be in their original, sealed packaging. All refunds are issued in the same manner in which they were paid. Purchases paid by check will receive store credit redeemable in 14 days from date of purchase. Any qualifying return purchased new and not returned in new selling condition will be refunded at the used price.
Our E-book return policy
We understand that you may want to return a digital book for a refund because of various reasons. Because there is no physical product, digital books may not be returned to the us once the title has been activated. This means refunds are not available for activated digital books. Please contact us if you need assistance with any technical difficulties related to your digital book order. We will replace the digital book file if you encounter problems during the download.
Our return address is:
The Book Exchange
152 Willey Street
Morgantown, WV 26505