Refund policy
REFUND POLICY: replace all
Merchandise returns
Returned items must be in the same condition as when they were purchased or received. Returns are refunded for the full price of the item. If an item is defective or damaged when it arrives, please let us know within 14 days of receiving it so we can arrange a return. Returns must be postmarked within 30 days of the day you received your order, include a copy of the original packing slip, and be sent by a traceable method. Items with obvious signs of use are subject to a 50% restocking fee.
Textbook returns
Textbooks may be returned within 7 days of purchase or during the first week of the semester they were purchased for. Returns must include the original receipt. Shrink-wrapped books must be returned with the book and wrapping intact, and all supplements (CDs, access codes, etc.) must be in their original sealed packaging. Books purchased new and not returned in new condition will be refunded at the used price.
Refunds
Refunds are issued to the original form of payment once we receive and inspect your return. Original shipping charges are not refunded.
Return address
The Book Exchange, Attn: Returns, 152 Willey Street, Morgantown, WV 26505
Questions? Email customerservice@bookexchangewv.com or call 304-292-7354.